Frequently Asked Questions

Do You Offer Calgary Couples Counselling and Marriage Counselling?

Yes! We have several psychologists and therapists that offer Calgary Couples Counselling, Marriage counselling and relationship counselling. Check our Couples Counselling service page to see what therapists specialize in providing Couples Counselling in Calgary and Alberta.

Do You Provide Direct Billing For Counselling Services?

Yes! We provide direct billing where we can, it depends on your insurance company and the credentials of the therapist. Sunlife is one of the insurers that do not allow us to do direct billing. For Provisional psychologists we usually can only direct bill for AB Blue Cross and Greenshield. For Assessment work like psychoeducational assessments, we do not provide direct billing. We charge the assessment at the start of the process and when finished, we provide a letter outlining the services rendered that you can submit to your insurer for reimbursement.

Do Your Psychologists and Counsellors provide therapy in different languages?

Yes! We have several therapists that speak multiple languages. Meet our team of psychologists and therapists to see what languages are available.

What Kinds of Qualifications Do Your Therapists and Psychologists Have?

Our psychologists, counsellors and therapists will, at minimum, have a Master degree in a related field. Many are registered psychologists or provisional registered psychologists who are with licensed with the College of Alberta Psychologists and some are Canadian Certified Counsellors who are registered with the Canadian Counselling and Psychotherapy Association See our therapists’ bios for detailed information about their credentials.

What Types of Therapy and Counselling Do You Offer?

Our therapists are skilled in a variety of therapeutic frameworks. The most common framework is CBT, but all of our therapists are experienced in at least several frameworks and most are eclectic in the interventions they use, opting to use what works for the client instead of a adhering strictly to a single framework. Each therapist has the types of therapy they use listed on their profile page, and we also have a frameworks section that will list the therapists that use those frameworks on them.

Beyond frameworks, we offer Child, Youth, Couples/Marriage, and Individual counselling for men, women, seniors, and lgbtq identified individuals.

Do You Offer In-Person Therapy in Calgary??

Yes! We have an office located across from Mount Royal University in Southwest Calgary, close to where Crowchild Trail Meets Glenmore Trail, and one office located in Brentwood NW Calgary close to University of Calgary.

Do You Offer Sliding-Scale Fees?

Unfortunately, we do not offer sliding scale fees. Our fees can be accessed on our pricing page.

Do You Offer Telehealth or Online Counselling?

Yes! We offer online video or phone counselling in Calgary and throughout Alberta and beyond. While some clients are not interested in video counselling, we do have excellent therapists who work exclusively online and all of our therapists who offer in-person sessions also offer online video counselling.

How Do I Schedule an Counselling Session or Psychoeducational Assessment?

We recommend taking advantage of the free consultation option first – you’ll get a chance to meet your therapist and ensure that the relationship is going to be a good fit and that you both believe you’ll be able to benefit from the relationship ahead of spending any money.

If you’re certain you just want to go ahead and book a session, simply send us a text message with your first name, last name, and email address, or provide it through the contact form. We will get you setup in the booking system, send you the intake forms to complete, and when done, get you booked!

Can I Get In To See A Psychologist or Counsellor Right Away?

Same day turn-around is generally very rare – we are not a crisis treatment center so if you can’t wait a little bit, it’s best to try contacting the Distress Centre.

That said, it does happen that we can get clients in with a therapist right away if there is an opening or a cancellation – the biggest hold up is getting the intake forms completed.

Do You Offer Psycho Educational Assessments? Or Other Psychological Assessments?

Yes! We offer assessments for both Adults and Children, and we offer Psycho Educational Assessments, ADHD Assessments, and Cognitive Assessments / IQ Tests. See the pricing page for further details. All our assessments are conducted by a College of Alberta Registered Psychologist who specializes in assessment work.

How Many Counselling Sessions Will It Take?

We frequently get asked questions about how long it will take to see improvements. This is a really difficult question to answer and depends more on the client, the issues they are dealing with, and where they are at in their life than the therapist. Our main goal is to help educate our clients and provide them with the tools so that they can improve their lives and move beyond therapy.

Is Online Counselling Effective?

Online video counselling *can* be every bit as effective as in-person counselling, but it really depends on the situation. For young children, online counselling is likely not going to be effective because it’s much more difficult to engage them. For people dealing with very difficult mental health issues, or who already believe that online counselling is not effective, it likely won’t be as effective as in-person. However, for many clients who are dealing with anxiety, depression, trauma, online counselling can be extremely effective and can be much more convenient for our busy schedules.

Calgary Psychologist and Therapist Insurance Direct Billing

Frequently Asked Questions